Answer your customers' common questions
Why is oil a little ligter/darker than my last oil
When you first try our all natural concentrated cream balms and oils, you may find them a little richer than standard commercial water based products. This is because our creams and oils are natural concentrates. They do not contain water. This is what enables us to avoid using harsh preservatives and emulsifiers. Every batch is handmade using traditionally artisan method blended only with pure and natural ingredients from nature. Using this method and natural ingredients can sometimes result in a variation in colour, texture and scent of the finished cream. This will not affect the quality of your product and the great benefits are always the same!
My product is melting, what shall I do?
In order to improve the stability and preserve function we recommend that you store the products out of direct sligt and below 25C. During warm weather it is normal for our creams and balms to become a little softer, if you belive that the prodct is goig to melt into a hot mess, please pop into the fridge for an hour or so in order for the product to solidify, this will not affect the quality of your butter/balm.